Privacy policy

Last Updated: May 3, 2025

Tailor-Made Travel values your privacy. This Privacy Policy outlines how we collect, use, maintain, and disclose information from users of our website, mobile application, and services.

1. Information We Collect

We collect both personal and non-personal data to improve our services.

a. Personal Information

  • Name

  • Email address

  • Postal address

  • Phone number

  • Payment information (if applicable)

b. Non-Personal Information

  • Device type & operating system

  • Usage data, such as pages visited & actions taken

2. Legal Basis for Data Processing

If you are located in the European Union, we process your personal data based on:

  • Consent: When you subscribe to newsletters or opt-in for communications.

  • Contractual Necessity: When processing bookings and payments.

  • Legitimate Interest: For improving customer experience and security.

  • Legal Obligation: If required by law or government authorities.

3. How We Use Your Information

We use the collected data for:

  • Providing and maintaining our services

  • Processing payments securely (if applicable)

  • Sending updates, newsletters, and promotional materials

  • Improving website and app functionality

  • Responding to customer inquiries and support requests

  • Monitoring and analyzing user behavior

4. Information Sharing

We do not sell, trade, or rent your personal information. However, we may share data with:

  • Service Providers: Companies that help operate our services (payment processors, marketing platforms, etc.).

  • Legal Authorities: If required by law, to protect our rights, safety, or property.

  • Other Third Parties: Only with your explicit consent.

5. International Data Transfers

Your information may be stored and processed in countries outside of your residence. Tailor-Made Travel ensures data protection measures are in place when transferring information across jurisdictions.

6. Cookies and Tracking Technologies

We use cookies and similar tracking tools to enhance your experience. You can manage or disable cookies via browser settings.

7. Data Retention & Security

We retain personal information only as long as necessary for our operations or legal requirements. All data is protected from unauthorized access, though no system can guarantee absolute security.

8. Third-Party Links

Our services may include links to external websites. Tailor-Made Travel is not responsible for their privacy policies or content.

9. Children's Privacy

Our services are not intended for children under 18, and we do not knowingly collect data from minors.

10. Your Rights & Choices

Depending on applicable laws, you may have the right to:

  • Access & Correct Information: Request a copy or update your personal details.

  • Opt-Out of Marketing: Unsubscribe from promotional emails.

  • Request Data Deletion: Ask us to erase stored personal information (subject to legal restrictions).

  • Restrict Processing: Limit how we use your data in certain circumstances.

To exercise your rights, contact us using the information below.

11. Changes to This Privacy Policy

We may update this policy periodically. Significant changes will be communicated via email or a notice on our website.

12. Contact Us

If you have questions or requests regarding this Privacy Policy, contact us at: 📧 emmat@tailoredtravels4u.com